Salesforce unveils Einstein GPT, a ground-breaking generative AI for CRM that aims to transform customer interactions. By adapting to changing client needs, this AI technology creates content automatically for sales, service, marketing, commerce, and IT.
It offers a thorough perspective on customer data by fusing Salesforce’s AI models with generative AI, real-time data from Salesforce Data Cloud, and other technologies. Additionally, Einstein GPT enables customers to join their external models or gives seamless connectivity to OpenAI’s models. Customers who use Salesforce CRM can use natural language prompts to create content that instantly adapts to changing customer data and requirements.
User objects: Sales professionals, service representatives, marketers, commerce managers, IT personnel, and CRM administrators.
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